Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
Job Description TheTechnology Consultants are the "face of Information Technology Services(ITS)" at Boston College. This is a unique position that focuses on theperson and the solution while representing ITS. The purpose of the Technology Consultantposition is to leverage technical knowledge with exemplary communication andinterpersonal skills to assist customers in their daily interaction withtechnology. This position is responsible for providing local technical support,technical consulting, and technical communications in a designated work unit,while maintaining positive relationships with faculty and staff. As a member of the 24 TechnologyConsultants team, this position also supports colleagues who support the otherdepartments at BC. The Technology Consultant also assists with implementing andmaintaining University hardware, software, and networking standards;collaborates with other ITS colleagues regarding issues requiring morespecialized technical skills; monitors the completion of problems including theescalation to specific IT areas; works with the trouble ticketing database toensure the highest level of customer service for members of the work unit;assesses the technology needs of the work unit and makes recommendations toaddress the developmental needs of the group; supervises the students assignedto provide technology support to the area; creates and maintains documentationas necessary; and provides consultation on technology purchase decisions asneeded. This position assists with security incident reporting or investigationwhen required. The Technology Consultants are alsoresponsible for establishing and maintaining collaborative relationships withdepartmental representatives to ensure that a high level of technology supportand service is delivered. Title and salary commensurate with relevant experience based on the followingtitles and hiring ranges:Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Boston College conducts pre-employment background checks as part of the hiring process.
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