Job Description
DESCRIPTION
Amazon's Amazon Delivery Experience (ADX) team is seeking a skilled Senior UX Designer to join their multidisciplinary design studio. The ADX team is responsible for envisioning and delivering end-to-end solutions across the ecosystem of products that power Amazon's global Transportation, Shipping, and Delivery Services.
As a Senior UX Designer on ADX's Middle Mile team, you will play a crucial role in enabling the transportation of goods by creating products for both internal and third-party customers. Your human-centered design process will leverage customer insights, data, UX methodologies, visual design, and accessibility to develop innovative experiences.
Working closely with product managers, engineers, and executive leaders, you will create elegant and simple solutions that drive product decisions and roadmaps. Your strong UX skills and deep knowledge of standard web and mobile components and patterns will be instrumental in raising the bar on design and front-end solutions at Amazon.
This is an opportunity to be part of a multi-functional team of design and development professionals focused on building a beautiful and easy-to-use system that saves our partners time. If you have a demonstrable track record of success delivering high-quality design system solutions at scale, we encourage you to apply. Join us as we innovate, deliver, and influence the future of logistics and transportation.
Key job responsibilities
- Plan and propose innovative solutions for a wide variety of product design challenges including, but not limited to: mobile, responsive web, and person-to-person interactions.
- Lead the design for improvements of existing experiences and wholly new experiences while planning and defining strategy for the direction of future iterations.
- Quickly iterate on multiple interactive design solutions and work through details.
- Advocate for your design solutions by putting them in context the inputs that influenced the design decisions including business and user goals, demographic and usage data, and research findings.
- Develop high level and/or detailed storyboards, mock-ups, interaction flows, and prototypes to effectively communicate interaction and design ideas.
- Deliver work that's user-friendly, aesthetically engaging, and also produces results.
- Work alongside engineers and product managers throughout all stages of the production cycle.
- Assess and optimize the performance of new and existing features by actively participating in user research and assessing performance metrics.
- Develop and maintain detailed user-interface specifications.
- Present design work to multiple teams and senior leadership for review and feedback.
- Contribute to the group’s shared knowledge of user-centered design and research methodologies.
A day in the life
As a UX Designer, you will work closely with a team of UX designers, researchers, product managers, and developers to gather insights about customers and apply your expert information architecture and interaction design skills to the needs and problems you uncover. You will tackle the most significant challenges, generating and evaluating concepts, detailing solutions, and tracking improvements to customer experience and business health. You will be connect with, grow from, and contribute to others in the ADX team.
About the team
The ADX Middle Mile UX team (MMUX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone’s unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
BASIC QUALIFICATIONS
- 6+ years of design experience
- Have an available online portfolio
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Experience in delivering design solutions for projects of large scope and complexity
- Experience designing for both mobile and web/laptop
Job Tags
Worldwide,