Job Summary:
We are seeking a highly skilled and customer-focused Remote Chat Support Agent to join our team. As a Chat Support Agent, you will provide exceptional customer service and support to our customers through live chat, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:
· Respond to customer inquiries and issues via live chat
· Resolve customer complaints and concerns in a timely and professional manner
· Provide product and service information to customers
· Troubleshoot and resolve technical issues with guidance from senior agents
· Document customer interactions and update records in our database
· Meet and exceed customer satisfaction and performance targets
· Collaborate with colleagues to achieve team goals and objectives
· Stay up-to-date with product knowledge and company updates through training and development programs
Benefits :
· Competitive hourly rate and benefits package
· Opportunity to work with a dynamic and innovative company
· Professional development and growth opportunities
· Flexible working hours and remote work options
· Access to cutting-edge technology and tools
· Recognition and rewards for outstanding performance
· Paid time off and holidays
· Opportunity to work with a talented team of customer service professionals
Requirements :
· 0-1 years of experience in customer service or chat support
· Excellent communication, typing, and problem-solving skills
· Ability to work independently in a remote setting
· Strong attention to detail and organizational skills
· Proficiency in chat software and technology
· High school diploma or equivalent required; degree in a related field preferred
Working Conditions:
· Remote work environment
· Flexible scheduling, with occasional overtime as needed
· Must have reliable internet access and a dedicated workspace
We offer:
· Comprehensive training and support
· Ongoing coaching and feedback
· Opportunities for advancement and career growth
· Collaborative and supportive team environment
· Flexible remote work arrangements
· Access to cutting-edge technology and tools
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools.Job Description Part Time Assistant TeachersKendall Park, NJSouth Brunswick Township, NJSapling School of South Brunswick center is looking for an assistant teachers to join our professional, hard working and friendly staff. If you are respectful of children...
...service? Do you enjoy working with people? Then consider joining us as a Warehouse Packer at our site in Union City, Georgia. Your Role As a Packer, you will report to a Supervisor and work from a pack list to determine which items need to be sent out, ensure items are...
...PQ is a leading global provider of silicates, silicas and derivative products. PQ's products are used in a wide variety of industrial processes and many customer products, from decorative paints to green cement, from clean drinking water to green tires and from toothpaste...
...Dermatology and Mohs Surgery Physician Job Opportunity inSarasota, Florida - Dermatologist/Mohs Surgeon Job#16602849 Growing dermatology practice is seeking aBoard Eligible/Board Certified Dermatologist and Mohs Surgeon. Practice offering general, cosmetic dermatology...
...Description POSITION OVERVIEW: The Training Coordinator is a key partner in driving revenue for our business. In this role, youll be responsible for fielding, qualifying, and responding to training requests in support of our Operators and Technical Training business...