Job Description

Location: Bowling Green, KY Category: Staff Posted On: Wed Mar 5 2025 Job Description:

Western Kentucky University is pleased to announce we are accepting applications for an Information Technology Consultant. The role of an Information Technology Consultant is to provide dedicated technical support to faculty and staff in Ogden College of Science and Engineering.

Knowledge and Skills Considered Essential for Success

• Extensive knowledge in providing hardware and software support for computer systems connected to enterprise networks
• Proven ability to troubleshoot common hardware and software issues on multiple platforms
• Proficiency with current Windows and Apple operating systems
• Familiarity with scientific and mathematical applications is a plus.
• Excellent critical thinking, professional judgment, and decision-making skills
• Excellent oral and written communication, and customer service skills
• Excellent organizational and time-management skills
• Proven ability to work both independently and as part of a team
• Ability to manage multiple projects simultaneously

Primary Duties and Responsibilities

• Provide endpoint support, software installation, and training to college faculty, staff and student employees
• Provide recommendations and technical assistance for college projects and purchases
• Responsible for supporting classrooms and labs, specialized setup and equipment in Ogden College
• Supporting basic setup of computers in research facilities in the college.
• Technical maintenance of departmental labs and other instructional facilities
• Assist in technological requirements for department and college accreditation reviews
• Provide coordination and contact between ITS and the college
• Maintain ITS standards and quality in the college
• Work closely with Endpoint engineers on software packaging and deployment options for varieties of software used in the college
• Other duties as required

Job Requirements:

• Bachelor's degree
• Two years hands-on experience related to setup and support of endpoint systems and users.

Additional Information:

Hourly Range:  $25.64 - $29.74

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's website.

Information concerning educational programs offered by WKU are provided at:

For information related to job postings, please email employment@wku.edu .

About Western Kentucky University

Western Kentucky University (WKU) prepares students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society. The University provides research, service and lifelong learning opportunities for its students, faculty, and other constituents. WKU enriches the quality of life for those within its reach.

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