JOB RESPONSIBILITES
· Schedule onsite visits for break/fix tickets that require physical assistance that have been submitted by our customers and colleagues.
· Respond to customer questions and concerns on tickets which were assigned or re-opened, if engineers are unavailable or onsite.
· Confirm monthly, weekly, or bi-weekly appointments with customers.
· Confirm onsite visits with engineers and provide them with updates or appointment/schedule changes in real-time.
· Work with the Vice President of Operations and Project Managers to determine resource availability when scheduling projects.
EXPERIENCE AND SKILLS REQUIRED
· Candidate must possess strong written and verbal communication skills.
· Experience using Microsoft Office Suite.
Job Type: Part-time / Full-time
Job Location: Woburn, MA Experience Preferred:
· 3+ years of resource scheduling experience
Required license or certification:
· Driver’s License
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