Desktop Support Engineer Job at Innova software Services Inc, Ontario, CA

b1ZuMjNjNlJNNTVkRjVUNjVmRmtteEh0OHc9PQ==
  • Innova software Services Inc
  • Ontario, CA

Job Description

Job Description

Role: Desktop Support Engineer

Location: Markham, Canada

Role Overview

Seeking a dedicated and skilled Desktop Support Resource to join our team at the customer location (Markham, Canada). This role is essential in assisting our customers following the deployment of Windows 11, ensuring a smooth transition and addressing any technical issues that may arise.

Key Responsibilities
  • Customer Support: Provide first-level support to customers experiencing issues post-Windows 11 deployment.
  • Troubleshooting: Diagnose and resolve hardware and software problems related to desktop systems and applications.
  • Installation and Configuration: Assist in the installation, configuration, and maintenance of Windows 11 operating systems on customer devices.
  • Documentation: Maintain detailed records of customer interactions, solutions provided, and technical issues encountered.
  • Training: Conduct training sessions for customers to familiarize them with Windows 11 features and functionalities.
  • Communication: Collaborate with other IT professionals and departments to ensure cohesive support and problem resolution.
  • Updates and Upgrades: Manage and execute updates and upgrades to Windows 11 systems as necessary.
  • Feedback Collection: Gather customer feedback to improve support services and identify areas for enhancement.
Qualifications
  • Education: A degree in Information Technology, Computer Science, or related field.
  • Experience: Proven experience in desktop support and familiarity with Windows operating systems, particularly Windows 11. Technical Skills: Strong knowledge of hardware and software troubleshooting, installation, and configuration.
  • Communication Skills: Excellent verbal and written communication skills.
  • Customer Service: Ability to provide exceptional customer service and support.
  • Problem-Solving: Analytical thinking and problem-solving abilities.
  • Team Collaboration: Ability to work effectively in a team-oriented environment.

Job Tags

Similar Jobs

Lakewood Reserve Senior Living

QMAP - days Job at Lakewood Reserve Senior Living

 ...maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and... 

Kaiser Permanente

LVN -Outpatient- Lvl II - Riverside Med Center - General Surgery-Reg Clinic - On Call Job at Kaiser Permanente

 ...but not limited to patient emails, call center messages, and all other back-office messages...  ...preferred. Notes: - Support General Surgery and Vascular Surgery. - Riverside and...  ...Valley. COMPANY: KAISERTITLE: LVN -Outpatient- Lvl II - Riverside Med Center - General... 

Allied Universal

Security Site Supervisor - Full Time Job at Allied Universal

Allied Universal, North America's leading security and facility services company, offers...  ...a liaison between customers, Operation Managers and security officers. They will supervise...  .../ driving safety as appropriate to corporate procedures+ Prepared to participate in... 

TiltEdge Solutions LLC

Picker/Packer Job at TiltEdge Solutions LLC

 ...Months role with high chances of extension/conversion Shift: 2pm 10:30pm 5pm 1am Job Description: They mostly pick pack apparel, appliances, fishing rods, and home goods. They may use a Taylor Dunns machine or cherry picker for t-h orders and... 

Clow Valve

Clow Valve - Occupational Health Nurse Job at Clow Valve

 ...Description SIGN ON BONUS OF $3,000.00 ($1,500.00 at 6 months & $1,500.00 at 1 year). Purpose of the Role: The Occupational Health Nurse assiduously manages the health and welfare of Clow Valve by proactively caring for employees, promoting Clow as a premier...